Facts About Telus customer service Revealed

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• I had been bounced concerning many agents, my calls were disconnected, and I been given inconsistent info relating to my deal and discounts.

It's now been two weeks and my difficulty Using the billing has not been fixed , I are actually customer Telus for over twenty years which customer service is horrendous! I requested to talk to supervisor numerous again and again final. She stated she would Additionally they needed me to Visit the shop wherever I drop the mobile phone off and bought the telephone when I instructed her I did all of it on line she didn’t believe me?  The telephone I been given the box was opened and there was no physical Sim card and or Sim card I'd asked for an eSIM, which wasn’t there. I needed to go right down to the store to obtain why was my box open? Why wasn’t my box sealed? Telephone drop batteries  is extremely quite slow like my aged cellphone was way much better than this matter. I think they gave me a old cell phone is the way they deal with customers with long because they  reward loyalty ?!!! 

00 more per month.  Regardless that my deal suggests promo cost is for 2 several years my bill states it's 1 12 months.  Following shelling out an afternoon right now attempting to get support, after the third individual I spoke they mentioned they can look into it and call me  again.  I didn't receive a get in touch with back with responses.  This is completely unacceptable.  I regret signing up with Telus and may convey to Anyone I realize to under no circumstances join with them.  Away from curiosity I identified as Shaw and quickly experienced the call answered and the individual I spoke with was distinct and articulate.  Emotion trapped inside of a agreement and in the mercy of an enormous system that has no enable for its customers.

The TELUS team acknowledges that our get the job done spans a lot of Territories and Treaty spots and we've been grateful for the normal Awareness Keepers and Elders who're with us nowadays, all those who have gone right before us and the youth that inspire us.

I'm requesting a clear breakdown of my deal, including all relevant reductions, and a fair resolution to the problems I’ve professional. Additionally, I ask that someone review the decision recordings to be familiar with the very poor treatment I obtained from several brokers.

I'm writing to precise my deep dissatisfaction While using the customer service I gained although seeking to make clear the main points of my new contract and reductions. My new encounter has still left me experience discouraged, undervalued, and concerned about your crew's In general excellent of support.

• I spoke to multiple brokers, which Telus technical support includes Maria and Regal, who couldn't provide clarity or escalate my circumstance as asked for.

I have never been so annoyed with an organization.  It is difficult to have solutions from Telus.  My bill continues to be transformed several periods considering that signing up with them a yr ago following a promoter came to our door and drew us in with engaging offers.  She even said Telus would purchase Shaw's agreement penalty to move us in excess of.  I regret each individual next of transferring.  It takes up almost all of the afternoon to talk with a person at Telus.  Keep situations estimate one hour only to generally be forwarded to somebody and put on keep for one more hour.  My deal settlement exhibits what my bill must be Nonetheless they arbitrarily change my bill to a hundred.

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The TELUS staff acknowledges that our perform spans many Territories and Treaty locations and we are grateful for the standard Information Keepers and Elders that are with us today, whoever has absent ahead of us plus the youth that encourage us.

At this time my cellular telephone stopped connecting into the telus community. As a result it has taken me a 45 to sift in the ai gate keepers prompt's just to talk to a real particular person, all while telus ai tries almost everything to not enable me to talk to a real person.  

The TELUS team acknowledges that our do the job spans a lot of Territories and Treaty regions and we are grateful for the standard Know-how Keepers and Elders who are with us currently, individuals who have absent before us as well as the youth that inspire us.

I will terminate many of the services household and cell with Telus and inform my friends and family to do so, that was the worst knowledge I bought with Telus

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